Order Cancellation / Return
If you would like to cancel an order that you have placed, please email us at email@example.com with the order no. If it has not been shipped out yet, we will cancel at no charge for the first order. For subsequent order cancellation, you will bear a minimal cost of SGD $5 (handling fee) to cancel it.
If your order has already been shipped out, it will be categorized as a product return. Find out more about our Return Policy below.
BY USING THE SITE, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH OUR ORDER CANCELLATION POLICY.
The information on this section is applicable to all products except for the Clear Skin Starter Kits.
For return of Starter Kits, please refer to 90 Days Money Back Guarantee. Products must be returned unused, and in original condition.
The return process for all products except mini kits is as follows:
- Download this Return Form and fill it out. Email us the completed form at firstname.lastname@example.org. Products can only be refunded if return form is sent back to us within 3 days of the product receipt date. Strictly no extension.
- We will send you a Return Authorisation Code (RAC) and return details.
- Mail your return product(s) back to use within 14 days of receiving the RAC.
- Once we receive the product(s) and verify they are unused and in original condition, you will receive a full refund of the product(s) cost only; shipping and handling costs are non-refundable.
- Upon approval, refund will be processed within 7-14 business days. Please note that return must have prior approval before they are shipped back to us. We will not accept return without a RAC. The start of the 3 days period is the day courier records successful delivery.
- Customer is responsible for return shipping charges. We highly recommend that you use a traceable delivery service when shipping the product(s). We will not be able to make any refund if we do not receive the return product(s).
In the rare case of wrong product(s) sent of manufacturing defects, please inform us within 3 days of receipt and return the product(s) in their original condition within 7 days of the purchase date. The correct product(s) will be sent to you at our cost. We will also pay for the shipping cost of returning the product(s) to us.
Any purchase made by PayPal and credit card will be refunded to the original PayPal account and credit card. If the original credit card account has expired or been cancelled, we cannot issue a refund (no exceptions). We are not responsible for any charges/fees assessed by your banking institution.
BY USING THE SITE, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH OUR RETURN POLICY.