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What to do if I received a damaged, wrong, or defective item?

  1. I received the wrong product. What can we do about it?
    Please contact us at hello@skinlycious.com. Kindly inform us within 3 days of receipt. Return the product(s) in their original condition within 7 days of the purchase date. The correct product(s) will be sent to you at our cost. We will also pay for the shipping cost of returning the product(s) to us.
  2. The box was totally damaged. The products are fine and still sealed.
    We’re sorry to hear what happened. We ensure that the shipments are properly boxed or wrapped before sending it out. In this case, you may contact the courier and provide a feedback to prevent this from happening again. We’ll also do our part in documenting this and we’ll provide a feedback to our partner courier as well.
  3. The package and the products were damaged. What can you do?
    We ensure that the shipments are properly boxed or wrapped before sending it out. In this case, you may contact the courier and provide a feedback to prevent this from happening again.

    Please contact us within 24 hours of receipt at hello@skinlycious.com. Kindly attach a photo of the items and packaging.
  4. The cleanser bottle was not fully closed, it soaked the package and spilled almost half of contents.
    We apologise for the inconvenience. We’ll send you a full bottle again and we’ll give you an update once we have the tracking. You’re free to use, dispose or give away the remaining product.

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