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Categories
Contact Us

Orders

5

How do I cancel my order?
How do I change my address?
I have questions about placing an order.
How do I track my order?
Do you have a store or office if I want to directly purchase or return?

Returns & Exchanges

Returns & Exchanges

2

How do I Return and get Refund?
What to do if I received a damaged, wrong, or defective item?

Shipping & Delivery

Shipping & Delivery

4

I placed my order on a Friday evening. Will I receive it on the following Monday?
Will my order be delivered on a weekend or holiday?
I’m not at home and I might miss the delivery.
Can I request the parcel to be sent to me on a particular day or time?

Products

22

Can I apply Glow Exfoliant using my finger?
Questions about Hydrating Serum
I have questions about Balancing Facial Oil.
What’s Soothing Cleansing Gel? Why is it different from Calming Cleanser?
How to use Essentials Starter Kit?
Why the need for a half face test?
I have questions about your Mineral Sunscreen.
I have questions about Barrier Booster Moisturiser
I have questions about Clarifying Serum
What’s the difference between Essential Starter kit and Complete Starting Kit?
Does your product contain alcohol?
Why don’t you offer any toners?
My skin feels dry after using the Essentials Kit.
Is Skinlycious suitable for sensitive skin?
Is Skinlycious paraben free?
I have oily and acne-prone skin. Why do I still need to apply Hydrating Serum?
How long does it take to see results?
Do you test on animals?
Are your products vegan?
I’m planning on stocking up, how long can I keep your products?
Is Skinlycious products Halal?
What’s The Percentage Of Acids Used In Glow Exfoliant?

General Skincare

General Skincare

15

Why do I have visible pores?
What are the different skin types?
Skin Care Glossary
What’s the difference between Mineral and Chemical Sunscreen?
Should I use makeup remover when using sunscreen?
Can I have laser appointments while using your products?
How can I refill and reuse your small bottles for travel use?
My skin improved a lot! Should I Continue using your products?
Can I still go swimming or do other outdoor activities?
Can I use Skinlycious if I have deficiencies or disease?
Is Salicylic Acid safe? Can you get reactions?
I find Hydrating Serum not enough for my skin. What do you recommend?
Can I use other cleansers?
I’m pregnant. Can I use your products?
Why is complete routine important?

Acne Skincare

22

What is Fungal acne?
What’s P. acnes bacteria? Is it bad?
Why you need to know skin cell turnover to prevent acne?
Can you over-exfoliate?
What is Purging?
Does shaving affect acne?
What are the types of acne scars?
Is Skinlycious suitable for teenagers?
Why is my skin peeling?
What can you suggest for acne scars?
I seem to be having more acne. Am I purging?
Once acne disappears, will it come back while using this product?
Can I pop my pimple?
I have blackheads, what can you recommend?
My skin have stinging sensation. Should I stop using your Glow Exfoliant?
What causes acne on Forehead?
What causes acne on my cheeks?
Does wearing eyeglasses cause acne?
What does sleep have to do with acne?
What causes body acne/bacne?
I have acne on my scalp, can I use Skinlycious?
Do you have anything to help with dark marks?

Payments

2

I have issues with my payment. My payment didn’t go through.
Is your payment secured?

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